Privacy Policy

Effective date: April 22, 2026 · Last updated: April 22, 2026

Mando Buys Houses LLC (“Mando Buys Houses,” “we,” “us,” or “our”) operates the website luccibuyshouses.com and its associated pages (collectively, the “Site”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.

By using the Site or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide directly

When you submit a form on the Site, request a cash offer, or otherwise contact us, we collect:

• Your full name
• Phone number
• Email address
• Property address and related details (city, state, postal code)
• Any additional information you voluntarily provide (e.g., property condition, timeline, asking price)

Information we collect automatically

• Device and browser information (type, operating system, IP address)
• Site usage data (pages visited, time spent, referring URLs)
• Cookies and similar technologies (see Section 7)

Information from third-party sources

We may obtain property ownership records, public tax records, and skip-trace contact information from licensed third-party data providers in order to evaluate potential real estate transactions. This information is used solely for the purposes described in Section 2.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and prepare a cash offer for your property
• Communicate with you by phone, SMS/text message, or email about your property and our services
• Evaluate properties we may be interested in purchasing
• Comply with legal obligations, including recordkeeping for real estate transactions
• Detect, prevent, and respond to fraud, security incidents, or abuse
• Improve our Site, marketing, and customer experience

3. SMS/Text Messaging

Types of messages you may receive

• Follow-up on your cash-offer request or property inquiry
• Information about offers, closing updates, and transaction details
• Marketing and promotional messages, including special offers, discounts, and new service updates

Message frequency & charges

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. We do not charge you for SMS messages; any charges come from your mobile carrier.

How to opt out

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. You will receive a one-time confirmation message, and no further SMS messages will be sent to that number. You may also reply HELP for assistance or contact us directly at the email below.

What happens to your information after opt-out

After you opt out, we retain a record of your phone number and the opt-out event in order to honor your request across our systems and to comply with applicable laws (including the Telephone Consumer Protection Act and related regulations). We do not send you further marketing SMS after an opt-out unless you re-consent.

No SMS opt-in data sharing

4. How We Share Your Information

We share your information only in the following circumstances:

• Service providers: with vendors who help us operate our business, such as SMS delivery providers, CRM platforms, hosting providers, and title companies. These providers are bound by confidentiality obligations and may only use your information to perform services for us.
• Real estate transaction parties: if you enter into a transaction with us, relevant information may be shared with title companies, escrow agents, attorneys, inspectors, appraisers, and lenders as needed to close the transaction.
• Legal compliance: when required by law, subpoena, court order, or to protect our legal rights, or to investigate fraud, abuse, or security incidents.
• Business transfers: if we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, satisfy legal and tax obligations, resolve disputes, and enforce our agreements. In particular, we retain SMS consent records, opt-out records, and related communications for a minimum of seven (7) years to comply with the Telephone Consumer Protection Act’s statute of limitations and related regulatory requirements.

6. Your Rights & Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications, including SMS and email
• Receive a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the information in Section 10. We will respond within the time required by applicable law. We may need to verify your identity before fulfilling your request.

California residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA.

Virginia, Colorado, Connecticut, and other state residents

Residents of states with comprehensive privacy laws have similar rights to access, correct, delete, and port their personal information. Contact us to exercise these rights.

7. Cookies & Tracking Technologies

The Site uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of electronic transmission or storage is 100% secure. You provide information to us at your own risk.

9. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Material changes will be communicated by posting a prominent notice on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us